Google’s quarterly earnings report for Q4 2007 had lots of good things in it about higher revenues and higher profits. The one bad thing in the report had to do with social networking. As Ed Sim points out, Google is not seeing the results they expected from social networking advertising.
The people at Google are generally considered the “smartest guys in the room” wherever they go, so if they’re not getting the results they expect from social networking (SN), what does that mean for the rest of us?
The great promise of SN advertising is that the owners of SN sites have tons and tons of data about everyone on their site, so they can target ads to the consumers who are most likely to be receptive to those ads. However, as with other behavioral targeting models, the closer you get to custom ads, the closer you’ll get to backlash from the privacy police. Just look at how long Facebook’s new Beacon advertising system lasted.
So what’s a marketer to do? On the one hand you can dump tons of money into ads on SN sites, hoping to strike a chord and stay relevant, despite low click rates and lots of noise, on the other you can spend your money elsewhere and have to answer to your client when they demand to know why their ads aren’t on the coolest new SN site.
SN ad targeting technology will continue to get better, and everyone agrees that there’s gold in those hills. In the mean time, it’s a real puzzle.