AT&T in the Hispanic Market

September 27th, 2007

Posted by Danny Allen

1 Comment »

I got an email recently from AT&T asking if I knew all of the cool things that they do in the Hispanic market. I knew that they do Hispanic marketing because they run ads on the Admixture Hispanic channel, but I didn’t know much else, really. So they sent me a fact sheet.

According to the fact sheet:

AT&T has a lot of Hispanic employees, as well as lots of employees from other diverse ethnicities. They’ve been recognized as a top employer for minorities by the likes of DiversityInc, Hispanic Business Magazine, Fortune, and Latina Style Magazine. That seems pretty good.

AT&T actively pursues supplier diversity, including spending over $5 billion on procurement from diverse suppliers. That’s a lot of money.

AT&T gives money to Hispanic and other diversity initiatives. A whole lot of money. That also seems like a good thing.

Finally, AT&T actively pursues Spanish-speaking consumers by producing information including websites and brochures in Spanish. Right on.

So that does in fact seem like a lot of Hispanic outreach.

However – I suspect that AT&T has more than one motivation. On the one hand, they probably do want to be a good corporate citizen. In a climate where there are strong anti-immigrant voices, AT&T is reaching out to Hispanics as a welcome part of their corporate ecosystem, from suppliers to employees to customers. On the other hand, reaching out to Hispanics makes good business sense. AT&T is based in San Antonio, so it would be impossible for them not to see the changing face of America’s demographics. Hispanics are a large (almost $1 trillion) part of the US consumer base and the fastest growing part too.

For AT&T to sit there in San Antonio watching the new America develop before their eyes and not evolve with it would be terrible strategic thinking on their part.

So kudos to AT&T, not only for being a good corporate citizen, but for being smart enough to see which way the wind blows.

Comments
  • radio publicity…

    Thanks for your great comments and insights. I absolutely agree that in any CPG product line, everything goes back to sound branding first. However, packaging can and should leverage the strengths and uniqueness of the brand for the consumer. Color, st…

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